Hounslow, Greater London, United Kingdom
Head of Revenues & Benefits Shared Servies at Three Rivers District Council
Government Administration
Education
York University 1997 — 1999
Diploma, Management
University Of York 1993 — 1995
MA, Social Security Policy and Administration
University of York 1992 — 1995
A" LevelsBusiness Studies (B); Degree LevelMA, Government & Politics (C), Economics; Social Security Policy and Management
Watford Boys Grammar 1979 — 1986
Central Primary 1973 — 1979
Experience
Watford Borough Council October 2013 - April 2014
London Borough of Hounslow October 2006 - December 2012
London Borough of Hounslow December 2003 - September 2006
Liberata June 2002 - December 2003
London Borough of Hounslow December 2001 - May 2002
CSL (Southwark) April 1999 - November 2001
CSL (now Liberata) April 1999 - November 2001
London Borough of Hammersith and Fulham July 1998 - March 1999
London Borough of July 1998 - March 1999
DHSS/DSS/Benefits Agency November 1986 - June 1998
Skills
Social Housing, Coaching, Culture Change, Interim Management, Project Management, Human Resources, Performance Improvement, Governance, Customer Experience, System Administration, Project Planning, Team Leadership, Outsourcing, Budgets, Private Sector, Procurement, Business Process..., Strategy, Service Management, Leadership, Business Strategy, Business Analysis, Performance Management, Project Delivery, Business Planning, IT Service Management, Service Delivery, Management, Process Improvement, Training Delivery, Stakeholder Engagement, Policy, Service Improvement, Business Transformation, Administration, Stakeholder Management, Management Consulting, Employee Engagement, Team Management, Change Management, Government, Organizational..., Recruiting, ITIL, Local Government, Shared Services, Risk Management, Public Sector, Negotiation, Contract Management