Ampleforth, North Yorkshire, United Kingdom
Customer Service Facing Manager
Government Administration
Education
Bryn Hafren 1986 — 1991
Experience
City of York Council April 2015 - Present
Barclays Direct ( Formerly known as ING Direct) June 2005 - Present
British Gas May 1999 - May 2005
Skills
Employee Relations, Employee Training, FSA, Performance Management, Organizational..., Mentoring, Development Coordination, Project Delivery, Recruiting, Operations Management, Complaint Management, Call Centers, Business Analysis, Team Management, Outsourcing, Risk Management, Customer Satisfaction, Time Management, Sales, Customer Service, Project Management, Business Process..., Customer Experience, Training, Human Resources, Motivated self-starter, Team Leadership, Contact Centers, Commerciality, Relationship Management, Management Development, Strategy, Financial Services, Change Management, Management, Training Delivery, Process Improvement, Employment Law, People Management, Employee Engagement, Service Delivery, Team Building, Analysis, Banking, Efficiency..., Quality Assurance, Leadership, Stakeholder Management, Process Analysis, Coaching