Frances Phillips MCMI CIHM
Hemel Hempstead, United Kingdom
** Available ** for Customer Service I Contact Centres I Property Services I Business & HR Consultancy
Consumer Services
Education
Institute of Leadership and Management 2014 — 2014
Leadership Fundamentals, Organizational Leadership
ICS (CIPD) 2010 — 2010
CIPD - Employment Law - Level 7, Employment Law (Elective) CIPD, Pass
Institute of Management 1999 — 2000
DMS, Diploma in Management Studies, Merit
Wycombe and Amersham College 1993 — 1994
A level, Business Studies, A*
ILEA College of Distributed Trades
Supermarket Retailing Certificate, Retailing and Distribution
Experience
transgen ltd December 2014 - Present
Chartered Management Institute May 2013 - Present
Paradigm Housing Group November 2010 - April 2015
Peninsula March 2010 - September 2010
AGB Nielsen Media Research December 2006 - February 2009
Denman Group October 2004 - December 2006
Sainsburys October 2002 - October 2004
idesk January 2000 - October 2001
Thorn EMI - Thorn UK September 1981 - January 2000
Skills
Project Management, Leadership, Public Sector, Recruiting, Outsourcing, Team Management, Customer Service, Call Centers, Account Management, Employee Relations, Facilities Management, Project Delivery, Process Improvement, Operations Management, Service Delivery, Customer Satisfaction, Training Delivery, Customer Experience, Contract Management, Logistics, Business Development, Training, Business Transformation, Project Planning, Stakeholder Management, Negotiation, Contact Centers, Analysis, Program Management, Risk Management, Strategic Planning, Change Management, Contract Negotiation, Team Leadership, Business Planning, Performance Management, Employee Engagement, Human Resources, Policy, Coaching, Business Strategy, Supply Chain, New Business Development, Procurement, Management, Team Building, Business Process..., Start-ups, Budgets, Technical Support