Portsmouth, Portsmouth, United Kingdom
Manager at Thomas Sanderson
Outsourcing/Offshoring
Education
Fareham College 1994 — 1996
A-Levels
Crofton Secondary School 1989 — 1994
Experience
Thomas Sanderson April 2015 - Present
Serco October 2011 - April 2015
Affinion International April 2006 - October 2011
Banco Santander 1997 - 2006
Skills
Business Transformation, Recruitment Advertising, Talent Management, Customer Experience, Account Management, Sales, Training, Performance Management, CRM, Training Delivery, Contact Centers, Process Improvement, Relationship Management, Business Process..., Driving License, Customer Engagement, Complaint Management, Recruiting, Training Needs Analysis, Team Management, Change Management, Commercial Awareness, Customer Service, Inbound Marketing, Management, Leadership, Call Center Development, Service Delivery, Assessment Center, Outsourcing, Resource Management, Customer Retention, Telemarketing, Coaching, Human Resources, Project Delivery, Customer Satisfaction, Employee Engagement, Stakeholder Management, Call Center, Employee Training, NVQs, Workforce Management, Team Leadership, BPO, Operations Management, Call Centers, Coaching Staff, Sla, Performance Improvement