Edinburgh, City of Edinburgh, United Kingdom
EPos Business Development/ Engineer
Information Technology and Services
Education
Napier University 2002 — 2005
BSC Information Systems (with Distinction), Information Systems
Experience
Lapsleys Limited April 2014 - Present
British Gas June 2009 - November 2013
British Gas 2008 - 2009
British Gas 2008 - 2008
British Gas 2007 - 2007
British Gas 2001 - 2007
British Gas 1999 - 2001
British Gas 1996 - 1999
Skills
Coaching, Strategy, Project Management, Direct Sales, Project Delivery, Call Center, Sales, Energy Management, Customer Satisfaction, CRM, Sales Presentations, Training Delivery, Leadership, B2B, Team Leadership, New Business Development, Customer Retention, Smart Metering, Customer Experience, Business Development, Business Process..., Business Strategy, Contact Centers, Operations Management, Service Delivery, Change Management, Performance Management, Management, Business Planning, Recruiting, Contract Negotiation, Business Analysis, Contract Management, Account Management, Program Management, Stakeholder Management, Business Process, Call Centers, Sales Process, Retail, Sales Operations, Process Improvement, Team Management, Forecasting, Training, Team Building, Outsourcing, Negotiation, Key Account Management, Project Planning