Peterborough, United Kingdom
EMEA Service Desk Manager at Ventiv Technology
Insurance
Education
St Georges School Harpenden 1981 — 1988
Experience
Ventiv Technology August 2007 - Present
Airship Heritage Trust 1994 - 2012
Aon eSolutions May 2000 - March 2007
Willis January 1998 - May 2000
Willis January 1995 - January 1998
Skills
Customer Service, SDLC, Business Process, Business Analysis, Managed Services, IT Operations, Program Management, E-commerce, Process Improvement, Training, Management, CRM, Business Strategy, Client Services, Customer Satisfaction, Requirements Analysis, IT Management, SaaS, Negotiation, Brokers, Client Service Oriented, Project Management, Client Relations, Change Management, Leadership, Salesforce.com, Service Delivery, Vendor Management, Governance, Team Leadership, Customer Support, ITIL, Software Documentation, Customer Retention, Databases, Business Process..., Property & Casualty..., Account Management, Disaster Recovery, Risk Management, Customer Relations, Insurance, Business Intelligence, IT Strategy