Ashton-in-Makerfield, Greater Manchester, United Kingdom
Project Manager / Service Desk Manager / Operations Manager
Information Technology and Services
Education
Wigan and Leigh College 1996 — 1998
A Levels, IT, Psychology, Media Studies, French
The Byrchall High School 1991 — 1996
GCSEs, Maths, Science (x2) Technology, English Literature, English Language, French, Geography, Geology
Experience
Royal Liverpool and Broadgreen University Hospital NHS Trust February 2014 - Present
NHS March 2013 - December 2013
NHS Stockport PCT January 2013 - March 2013
Informatics Merseyside February 2012 - December 2012
Phones4u September 2011 - January 2012
HP Information Security September 2009 - September 2011
TalkTalk Technology August 2008 - September 2009
Alpha Business Computers March 2006 - August 2008
Styles&Wood 2006 - 2007
AMCAT February 2005 - March 2006
Skills
Metrics Reporting, IT Management, Outsourcing, CRM, Staff Development, Relationship Management, SLA, Problem Management, Training Delivery, PRINCE2, Telecommunications, Service Management, Stakeholder Management, Account Management, Incident Management, Service Improvement, Sales, IT Operations, KPI Implementation, Team Management, Managed Services, Cross-functional Team..., Contract Management, Service Desk, Security, Virtualization, Performance Metrics, Networking, Project Delivery, Information Technology, Resource Management, Negotiation, ITIL, Vendor Relationship..., Team Leadership, Risk Management, Reviews, Project Management, KPI Reports, Presentation Skills, IT Service Management, Management, Service Delivery, Change Management, Contract Negotiating, Partner Management