London, Greater London, United Kingdom
TRICARE Operations Coordinator bei International SOS
Insurance
Education
HOGA Schloss Albrechtsberg 2004 — 2006
IHK certified Hotel-clerk, IHK certified Hotel-clerk
BSZ für Gastgewerbe Dresden 2001 — 2003
Experience
International SOS September 2013 - Present
45 Park Lane - Dorchester Collection October 2012 - September 2013
Rocco Forte's Brown's Hotel July 2011 - October 2012
Rocco Forte's Brown's Hotel June 2009 - June 2011
Rocco Forte Hotels June 2007 - June 2009
Best Western Frankfurt/Kaiserlei June 2006 - May 2007
Holiday Inn/Best Western Hotel Dresden November 2004 - June 2006
art'otel Dresden August 2001 - June 2003
Skills
Opera, Training, Customer Service, Guest Recovery, People Skills, Complaint Management, TRICARE, Personal Care, Up-selling, English, Friendly Personality, Hotel Booking, Customer Satisfaction, Reservation, Team Management, Pre-opening experience, Auditing, Hospitality, Microsoft Excel, SOP development, Email, Protel, Schedules, Front Office, Time Management, Front Office Support, Quality Assurance, Office Administration, Travel Management, Administrative..., Quality Auditing, Guest Service Management, Customer Experience, Staff Supervision, PowerPoint, System Administration, Meeting Planning, Supervisory Skills, Outlook, Guest Booking, Customer Engagement, Frontoffice, Administrative Work, Teamwork, Internet, Luxury, Leisure, Microsoft Word, German, Telephone Skills