Warwick, Warwickshire, United Kingdom
Service Delivery Manager at TSystems
Information Technology and Services
Education
James Watt College 1979 — 1989
Computer Integrated Manufacturing, CIM
Port Glasgow High 1975 — 1979
Master of Science (MSc), CIM
Experience
T-Systems January 2010 - Present
CSC September 2008 - November 2009
CSC September 2008 - November 2009
IBM May 1984 - September 2008
Skills
PMO, Business Process, Telecommunications, Transition Management, Strategy, Management, Business Intelligence, IT Service Management, ITIL Certified, Solution Architecture, Outsourcing, Global Delivery, Enterprise Architecture, Leadership, Cloud Computing, Governance, Infrastructure, Service Delivery, Business Transformation, Problem Management, Stakeholder Management, Service Improvement, Vendor Management, ITIL, ITIL v3 Foundations..., Data Center, Service Delivery..., IT Operations, Disaster Recovery, Managed Services, SLA, Offshoring, IT Strategy, Resource Management, Project Portfolio..., Incident Management, Pre-sales, IT Transformation, IT Outsourcing, Sla, Change Management, Integration, IT Management, Business Continuity, Service Desk, PMP, PRINCE2, Project Delivery, Program Management, Service Management