Crabtree, Devon, United Kingdom
Business Analyst at Capita Western Mortgage Services
Financial Services
Education
QA 2011 — 2011
ISEB Diploma, Business Analysis, PASS
Plymouth city college 2004 — 2006
Business Foundation Degree, Business
ARTS
Diploma; Foundation degree, Business Analysis; Business
Experience
Western Mortgage Services July 2015 - Present
HSBC August 2014 - June 2015
barclaycard May 2014 - June 2014
Cooperative banking group March 2009 - May 2014
WMS July 2008 - February 2009
WMS December 2006 - June 2008
Sainsbury supermarket June 2001 - December 2006
Skills
Business Process Mapping, Visio, Banking, Testing, Customer Service, Requirements Analysis, Business Process, Analysis, Communication, Email Encryption, Disaster Recovery, Business Analysis, Time Management, Process Improvement, Stakeholder Management, Requirements Gathering, Training, Project Delivery, Mentoring Of Staff, Functional..., Agile & Waterfall..., Resource Management, KPI implementation, Business Process..., Financial Services, Project Management, Management, Business Requirements, Process mapping, Six Sigma, Strategy, Project Planning, Regulatory Requirements, ISEB Certified, User Acceptance Testing