Northampton, United Kingdom
Senior Triage Consultant at Nationwide Building Society
Banking
Education
Dundee College 1996 — 1998
Restaurant, Culinary, and Catering
Braeview Academy
Experience
Nationwide Building Society May 2015 - Present
Nationwide Building Society July 2014 - May 2015
Nationwide Building Society September 2013 - July 2014
Phoenix (IT Infrastructure Services) October 2012 - September 2013
Phoenix (IT Infrastructure Services) February 2008 - November 2012
ACS Office Solutions October 2007 - February 2008
Phoenix (IT Infrastructure Services) May 2006 - September 2007
Phoenix (IT Infrastructure Services) April 2003 - May 2006
Skills
Decision Making, Windows 7, Business Continuity, IT Service Management, CRM, Assertive, Sla, Process Improvement, System Deployment, Problem Management, Vendor Management, Team Management, Prioritisation, Change Management, Team Leadership, IT Management, Stakeholder Management, Leadership, ITIL, Service Delivery, Planning, Customer Satisfaction, HP, IT Operations, Call Centers, Cisco Technologies, Organisational Skills, Multitasker, Disaster Recovery, Management, Customer Service, credit control, Resource Management, Cloud Computing, Problem Solving, Flexible, Hardware, Time Management, PC Literate, Active Directory, Project Planning, Self Starter, Data Center, Transition Management, Communication, Debt Management, Effective Communication, IT Outsourcing, Patient, Technical Support