London, Greater London, United Kingdom
Senior Telemarketing Operations Manager
Outsourcing/Offshoring
Education
Streatham Hill & Clapham High School
Experience
Which? April 2015 - Present
RAPP October 2009 - March 2015
ACE European Group October 2006 - September 2009
Barclays Insurance 2004 - 2006
Barclays 2002 - 2004
Skills
Project Management, Coaching, CRM, Operations Management, Customer Acquisition, Marketing Strategy, Stakeholder Management, Call Center, Customer Experience, Integrated Marketing, Digital Strategy, Team Management, Strategic Planning, Marketing, Management Consulting, Business Process..., Customer Retention, Leadership, Programme Delivery, Business Strategy, Financial Services, Digital Marketing, Business Analysis, New Business Development, Outsourcing, Lead Generation, Web Analytics, Loyalty Programs, E-commerce, Business Development, Email Marketing, Performance Management, Database Marketing, Project Delivery, Direct Marketing, B2B, Telemarketing, Project Portfolio..., Management, Team Leadership, Strategy, Advertising, Account Management, Process Improvement, Marketing Communications, Change Management, Analytics, Program Management, Online Advertising, Online Marketing