Glasgow, Glasgow City, United Kingdom
Service Delivery Team Manager (Banking Operations) at Tesco Bank
Financial Services
Education
Lenzie Academy
Experience
Tesco Bank June 2014 - Present
Tesco Bank February 2013 - May 2014
Tesco Bank April 2012 - February 2013
Barclays Wealth November 2010 - April 2012
Aviva UK August 1998 - October 2010
Skills
Sla, Workforce Management, IVR, eWFM, CRM, Process Improvement, Customer-focused, Financial Services, Gaining Commitment, Change Management, Call Center, Business Transformation, Call Centers, Integrity, Outsourcing, Training, Teamwork, BPO, Innovation, Contact Center..., Capacity Planning, Resource Management, Performance Management, Contact Centers, Strategy, Collaboration, Team Building, Contact Centre, Service Delivery, Outbound dialler, Communication, Business Process..., Planning Budgeting &..., Project Portfolio..., Team Management, Customer Experience, Stakeholder Management, Employee Engagement, Business Analysis, Risk Management, Coaching, Organisational Skills, Analysis, Relationship Management, Real-time Monitoring, Forecasting, Real Time Monitoring, Project Delivery, Offshoring, Project Planning