Colchester, United Kingdom
Traffic Management Co Ordination Officer, Highways Division, City of London Corporation
Government Administration
Education
University of Greenwich 1997 — 2000
English BA Hons, Literature
Manningtree School 1980 — 1985
Experience
City of London Corporation February 2015 - Present
City of London Corporation March 2008 - February 2015
Royal Mail January 2001 - March 2008
Skills
Customer Support, Career Development, Coaching, Professional Phone..., Performance Management, Supervisory Skills, Leadership, Building Customer..., Training, Mentoring, Complaint Management, Mentoring New Hires, Teamwork, Building Relationships, Policy, Listening Skills, Microsoft Office, CRM, Local Government, Outlook, Team Building, Administration, Time Management, Telephone Skills, Service Delivery, Negotiation, Training Delivery, Public Sector, Contact Centre, Job Coaching, Problem Solving, Personal Development, Email Etiquette, Commitment to Customer..., Escalation Resolution, Public Speaking, Complaint Handling, Phone Manner, Volunteer Recruiting, Coaching Staff, Microsoft CRM, Influence Others, Customer Service, Customer Satisfaction, CBIS, Customer Experience, Word, Employee Training, Exceeding Customer..., Office Skills