Thorpe-le-Soken, Essex, United Kingdom
Contact Center Manager at Avanti Travelcare
Insurance
Experience
AXA Insurance January 2014 - May 2015
AXA October 2013 - January 2014
AXA Insurance February 2011 - October 2013
AXA Insurance January 2013 - September 2013
AXA Insurance January 2009 - February 2011
AXA Insurance August 2006 - January 2009
AXA Insurance January 2005 - September 2006
AXA Insurance March 1996 - December 2005
colonial 1991 - 1996
Skills
Operational Risk..., Project Management, Dispute Resolution, Change Management, Customer Satisfaction, Human Resource Planning, Operational Support, Strategy, Insurance, Risk Management, People Management, Root Cause Problem..., Resource Management, Third Party..., Team Management, Service Delivery, Business Strategy, Risk Assessment, Budget Forecasts, Leadership, Customer Experience, Business Analysis, People Development, Business Process..., General Insurance, Training, Financial Services, Complaint Investigations, Stakeholder Management, Operating Budgets, Business Process Mapping, Business Process, Complaint Management, Quality Control, Analysis, Performance Management, Operational Streamlining, Offshore Operations, Project Delivery, Call Centers, Partnerships, Team Leadership, Six Sigma, Operations Management, Management, Quality Assurance, Complaints Resolution, Business Transformation, remote leadership, Relationship Management