London, United Kingdom
Senior CSR at HomeAway.co.uk
Internet
Education
The Chinese Language Institute (CLI) Guilin, China 2013 — 2014
Customer Service Oriented Mandarin
Formatic Center Miguel de Cervantes, Málaga 2005 — 2007
Higher National Diploma (HND), Travel and Tourism Management
I.E.S. Río Verde, Marbella, Málaga 2003 — 2004
E.S.O Degree (Secondary Studies)
Gymnasium Schlos Neuhaus, Paderborn, Germany 2002 — 2003
Secondary Education
Baraboo High School, Wisconsin, USA 2001 — 2002
Secondary Education
C.E.I.P Valdeolletas, Marbella, Málaga 1993 — 2001
Primary Education
C.E.I.P Swans, Marbella, Málaga 1989 — 1993
Kindergarden / Primary Studies
Experience
HomeAway.co.uk April 2015 - Present
HomeAway.co.uk September 2014 - March 2015
Staycity 2011 - 2012
Montpeliers Edinburgh Ltd. February 2011 - May 2011
Park Inn by Radisson February 2010 - February 2011
Bang & Olufsen October 2007 - October 2008
H10 Hotels July 2003 - August 2003
Skills
First Aid, Booking Systems, Long-term Customer..., PowerPoint, Windows 7, Research, Chinese culture, Customer Service, Receptionist Duties, Flexibility, E-commerce, Marketing, Online Marketing, Hospitality, Microsoft Office, Training, Boutique Hotels, Chinese, Customer Satisfaction, High Availability, Customer Support, OS X, Online Communications, Ubuntu, Social Media, Microsoft Excel, English, Foreign Languages, Phone Etiquette, German, Account Management, Time Management, Bilingual-English/Spanis..., Social Networking, Teamwork, Management, Internet Services, Microsoft Word, Spanish, Customer Experience, Online Advertising, Sales