Taunton, United Kingdom
Staff Manager, Technology Services at Southwest One Ltd.
Information Technology and Services
Education
Chartered Institute of Management 2002 — 2003
Level 4 Diploma in Management, Management
Somerset College of Arts & Technology 1994 — 1996
HNC Public Administration, Public Administration, Merit
Somerset College of Arts & Technology 1991 — 1993
ONC Business & Finance, Business Administration, Management and Operations, Merit
Bishop Foxs Community School 1988 — 1989
GCSEs x 5, A-C
Experience
Southwest One Ltd. November 2014 - Present
Southwest One September 2011 - November 2014
Southwest One January 2009 - August 2011
Skills
Peer Coaching, Mediation, Workflow Management, Disciplinary Hearings, Leading Meetings, Risk & Issues Management, Problem Management, Appraisal Skills, Business Process..., Leading Positive Change, Service Improvement..., Staff Management, Project Delivery, Training Delivery, ITIL Process, Customer Satisfaction, Positive Team Player, Performance Improvement, Managing Workflow, IT Recruitment, ITIL Implementation, Customer Engagement, Highly motivated..., ITIL Change Management, Positive Personality, Change Management, ITIL Problem Management, Interview Preparation, Strategic Vision, Workforce Planning, Mind Mapping, ISO 20000, Mentoring, ITIL, SLA Management, Service Level Agreements, Leadership, SLA, Exit Interviews, Performance Management, IT Service Management, Creative Solutions, Positive Can-do Attitude, Presentations, Disciplinary Action, Challenge Driven, Project Management, Resource Management, ITIL Incident Management, Efficiency Savings