Karen Brocklebank-Lambert
Sheffield, United Kingdom
Head of Billing, Revenue Assurance & Credit/Debt Management at Plusnet
Telecommunications
Education
Doncaster College 1990 — 1991
City & Guilds, Leisure Management
Don Valley, Doncaster 1983 — 1989
Enlish, Music, Geography, Business & Information studies
Experience
Plusnet November 2013 - Present
Plusnet September 2010 - November 2013
Pipex UK Part of the Tiscali Group September 2008 - March 2009
Pipex UK April 2005 - September 2008
Singlepoint 4U January 2003 - March 2005
Skills
Broadband, Service Delivery, Contact Centers, Software Project..., PRINCE2, Management, Mobile Devices, IT Strategy, Pre-sales, CRM, Project Planning, Data Migration, Operations Management, Outsourcing, Negotiation, ITIL, Project Delivery, Business Process..., Testing, Team Management, Business Analysis, Revenue Assurance, Business Process, Change Management, Integration, Solution Architecture, Training, Stakeholder Management, Customer Experience, Citrix, IT Service Management, Product Management, Strategic Planning, Requirements Analysis, Performance Management, Risk Management, Telecommunications, Business Transformation, Recruiting, Vendor Management, Unix, Call Centers, User Acceptance Testing, Leadership, Sla, Siebel, Process Improvement