United Kingdom
Telecommunications
Experience
kgb April 2013 - Present
kgb February 2012 - Present
KGB_ (formerly InfoNXX) April 2010 - February 2012
InfoNXX January 2008 - March 2010
118118 September 2005 - January 2008
118118 September 2003 - September 2005
118118 September 2002 - September 2003
Yes Television April 2000 - April 2002
University of Wales, Institute Cardiff September 1997 - April 2000
University of Wales, Institute Cardiff August 1992 - September 1997
Skills
Technical Leadership, Virtualization, Cloud Computing, Disaster Recovery, Visionary, Outsourcing, Mobile Devices, Strategic Technology..., VoIP, Technical Analysis, Integration, Cross-functional Team..., Telecommunications, Strategic Technology..., Call Centers, Strategy, Data Center, Service Delivery, Technical Documentation, Technical Direction, Leadership, IT Management, Teamwork, Program Management, ACD, Team Building, Solution Architecture, IT Service Management, Agile Methodologies, IT Operations, IVR, Management, SIP, Avaya, ITIL, Active Directory, Technical Presentations, Call Center, Cisco Technologies, Team Management, Network Architecture, Networking, WAN, Contact Centers, Project Delivery, Technical Support, Vendor Management, IT Strategy, Unified Communications, Technical Architecture