Glasgow, United Kingdom
Family Room Specialist
Information Technology and Services
Education
University of the West of Scotland 2014 — 2015
BSc Business Technology, Wireless Technology, PMIT, Business Systems Analysis, Web Development
James Watt College 2010 — 2012
HND Computer Technical Support, CCNA, Database Administration (Oracle SQL), Project Managment
Greenock High School 1995 — 1999
Experience
Apple August 2014 - Present
Hewlett-Packard July 2013 - August 2014
EE/T-Mobile/Orange January 2007 - July 2013
T-Mobile UK May 2006 - January 2007
T-Mobile UK September 2005 - May 2006
Skills
Networking, Blackberry, Windows 7, Outsourcing, Team Management, Customer Retention, XP, 2G, Composition, Contact Centers, Audio Engineering, IP, UMTS, VoIP, Wireless Networking, Microsoft Exchange, CRM, Stakeholder Management, GSM, Project Management, Managed Services, Time Management, Operating Systems, Mobile Technology, Studio Recording, Team Leadership, Service Delivery, GPRS, OS X, Telecommunications, Cisco Technologies, Mobile Communications, Troubleshooting, Cellular Communications, Problem Solving, Call Centers, Mobile Devices, 3G, Communicaitons, Technical Support, Wireless, Customer Experience, Audio Editing, Customer Satisfaction, Windows, Network Design, Customer Service, Management, Diagnostic, Direct Sales