Taunton, United Kingdom
Training Consultant Putting a Smile on the Customer Interface TM South West England & London delivery across the UK
Professional Training & Coaching
Education
Sunderland Polytechnic 1977 — 1980
B.A., Communication Studies
Manchester High School for Girls 1970 — 1977
Experience
Candy Bowman October 2003 - Present
SPI Music LLP January 2001 - December 2003
CBPM March 1995 - November 2000
Peckham Enterprise Centre (part of South London Business Initiative Limited) January 1993 - February 1995
Home Matters September 1986 - September 1992
Times Newspapers Limited July 1980 - April 1985
Skills
Interviews, Employee Training, Training Delivery, Talent Management, Team Leadership, Management Development, NLP, CRM Strategy..., Customer Service, Performance Management, Entertainment, Management Consulting, Cold Calling, Customer Service..., Performance Improvement, Receptionist skills..., Training course..., Culture Change, Telephone Sales training, Telephone Skills..., Strategy, Assertiveness, Presentation Coaching, Customer Experience, Communication Training, Leadership Development, CRM, Leadership, Organizational..., Troubleshooting, Project Delivery, Change Management, Confident Communication..., Customer Service..., Sales, Coaching, Executive Coaching, Time Management, Motivation, Stakeholder Management, Press Releases, Management, Personal Development, Employee Engagement, Customer Relations, Presentation Skills..., Training, Assertiveness training, Entrepreneurship