Hamilton, South Lanarkshire, United Kingdom
HR Transformation, Shared Services & BPO Consultant
Human Resources
Education
University of the West of Scotland 1995 — 1999
BA (Hons), Business Administration with Human Resource Management
Dalziel High School 1986 — 1992
Experience
Alerica Consulting March 2015 - Present
Jaguar Land Rover March 2015 - Present
Iron Mountain October 2013 - October 2014
Xerox January 2013 - September 2013
Xerox November 2003 - January 2013
Motorola Solutions October 1999 - November 2003
Skills
IT Service Management, HR Transformation, ERP, Payroll, Call Centers, Business Process..., Team Leadership, People Management, Process Improvement, Customer Service, Project Portfolio..., Vendor Management, Leadership, IT Strategy, Operational Excellence, Incident Management, BPO, Global HR, Personnel Management, Management, Team Management, ITIL, Outsourcing, Service Management, IT Operations, Human Resources, Operations Management, Workforce Management, Analysis, CRM, IT Outsourcing, Call Center, Shared Services, Business Process, Project Delivery, HRO, Employee Relations, HRIS, Service Delivery, Problem Solving, Performance Management, Change Management, Business Analysis, Program Management, Customer Relations, Human Capital Management, Business Strategy, Sla, Governance, Offshoring