Sunderland, United Kingdom
Senior Optimisation Manager
Financial Services
Experience
Barclays October 2013 - Present
Barclays UK Retail and Business Bank October 2012 - Present
Barclays UK Retail and Business Bank January 2010 - August 2012
Barclays UK Retail and Business Bank January 2007 - December 2010
Orange plc April 2003 - August 2006
Orange pcs 2000 - 2005
Orange plc August 2000 - April 2003
BT July 1997 - August 2000
British Airways 1992 - 1997
Skills
Leadership, Training Delivery, Business Case, Call Centers, Business Transformation, CRM, Sales Management, Customer Experience, Customer Retention, Relationship Management, Coaching, Call Center, Team Management, Change Management, Service Delivery, Customer Satisfaction, Governance, Business Process..., Telecommunications, Sales, Proposition Development, Performance Management, Financial Risk, Management, Banking, Strategy, Operations Management, Payments, Employee Engagement, Cross Selling, Stakeholder Management, Project Delivery, Business Analysis, Program Management, Credit Cards, Process Improvement, Programme Delivery, Portfolio Management, Business Strategy, Outsourcing, Contact Centers, Vendor Management, Retail Banking, Culture Change, Customer Service, Risk Management, Project Portfolio..., Financial Services, Team Leadership