Bowers Gifford, Essex, United Kingdom
Service Desk Manager at Teach First
Information Technology and Services
Education
Thurrock College 2000 — 2002
HND, Graphic Design
Palmers College 1998 — 2000
A Level, Design & Technology, A
Palmers College 1998 — 2000
Advanced GNVQ, Art & Design, Merit
Experience
Teach First June 2015 - Present
Konica Minolta Business Solutions UK Ltd September 2008 - June 2015
Konica Minolta Business Solutions (UK) Ltd November 2005 - September 2008
Konica Minolta Business Solutions (UK) Ltd September 2004 - October 2005
Staples February 2002 - August 2004
Skills
IT Service Delivery, Professional Services, CMDB, User Acceptance Testing, Process Improvement, Technical Support, Customer Service, document workflow, Strategic Planning, Team Building, Management, Customer Satisfaction, Service Delivery, Staff Development, Internal Controls, Software Documentation, Operations Management, Asset Management, IT Strategy, Printers, Leadership, PRINCE2, Hardware, User Experience, Managed Print Services, Cloud Applications, ITIL, CAB, Team Leadership, Servers, Digital Printing, Configuration Management, IT Service Management, IT Management, Continuous Improvement, Teamwork, SaaS, Mentoring Of Staff, Change Management, Knowledge Management, Staff Management, Project Management, Team Management, Zendesk, CRM