Ashley Cripps CMICS, MCMI, MInstLM
Birmingham, United Kingdom
Customer Service / Customer Experience / Service Delivery / Operations / Contact Centre Manager
Insurance
Education
Gas & Environment Services Ltd.
Gas Managers Course, Certificate
B.M.L (hrd-online.com) 2007 — 2008
N.V.Q Level 2, Team Leading, Merit
Prospects 2006 — 2007
N.V.Q Level 3, Advice & Guidance, Merit
Most Training 2004 — 2004
N.V.Q Level 3, Installing and Supporting ICT Systems, Merit
Hillcrest School and Community College 1995 — 1999
G.C.S.E (Secondary Education)
Experience
The AA June 2015 - Present
The AA October 2010 - Present
Signal Support January 2010 - September 2010
The Lighthouse Project August 2006 - October 2009
The Lighthouse Project August 2004 - August 2006
Skills
Claims Handling, Process Improvement, B2B, Performance Management, MI Analysis, Team Leadership, Call Centers, UAT Coordination, Community Engagement, Escalation Resolution, Project Delivery, Commercial Awareness, Voluntary Sector, JIRA, Management, Brand Protection, Key Performance..., Grant Writing, Contact Center..., Football, Customer Service, Service Delivery, Customer Satisfaction, Networking, People Skills, Needs Analysis, Field Service, Customer Relations, Scrum, Insurance, Insurance Claims, Test Scripts, Team Management, Operations Management, Contact Centers, Tender Writing, Complaint Management, Project Management, Customer Escalation..., Service Levels, Service Quality, Auditing, Change Management, Conflict Resolution, Team Building, Contact Center..., People Development, Home Repairs, Problem Solving, Commitment to Customer...