Birmingham, United Kingdom
Site Director, Sitel
Outsourcing/Offshoring
Education
St Peters RC secondary school
GCSE; B, B; B; B; B; B; B
St Peters RC, Sixth Form
A
University Central Lancashire
BSc
Experience
Sitel February 2015 - Present
EE October 2013 - Present
Everything everywhere July 2012 - Present
Everything Everywhere Ltd April 2011 - Present
Sitel December 2008 - April 2011
Teleperformance June 2006 - May 2008
Wagerlogic November 2005 - June 2007
Vodafone May 2001 - January 2004
Skills
Contact Centers, New Business Development, Program Management, Outsourcing, Project Management, People Management, Leadership, Coaching, Performance Management, Telecommunications, Employee Training, Call Centers, Customer Satisfaction, Customer Service, Recruiting, Training, Start-ups, Customer Retention, Marketing, Operations Management, Business Process..., Team Management, Delivering Results, Forecasting, Call Center, Contract Negotiation, Business Strategy, Analysis, Budgets, Process Improvement, Strategic Planning, Business Development, Strategy, Service Delivery, Management, CRM, Customer Experience, Change Management, Integration, Team Leadership, BPO, Sales, Negotiation, Vendor Management, Account Management