Edinburgh, United Kingdom
Compliance & Contracts Manager at PayWizard Group PLC
Outsourcing/Offshoring
Education
ICT 2011 — 2011
Certificate in Compliance Awareness
ICT 2011 — 2011
Certificate in Financial Crime Awareness
ICT 2011 — 2011
Certificate in Anti-Money Laundering Awareness
IIA 2011 — 2011
Certificate - Internal Auditing - A Beginner's Course
LRQA 2008 — 2008
Internal QMS Auditor
Henley Business College 2010 — 2011
Henley Certificate in Management
The Leadership Factory 2008 — 2009
Mnagement Training
QPC Ltd 2006 — 2006
WorkForce Management 1-2-3, The Call Centre School
Telford College of Further Education 1983 — 1984
HNC, Travel & Tourism
West Calder High School 1978 — 1983
English, Maths, History, French, German, and Anatomy, Physiology & Health
Experience
PayWizard Group PLC October 2008 - Present
MGt plc April 2007 - October 2008
MGt plc 2005 - May 2007
MGt plc 2004 - 2005
Sky Subscibers Services Ltd 1999 - 2004
BSkyB December 1989 - 1999
MOD (NAVY) July 1984 - April 1989
Skills
Coaching, Governance, Business Strategy, Leadership, Business Process..., Program Management, Recruiting, Process Improvement, Business Development, Operations Management, Employee Engagement, Start-ups, Change Management, Service Delivery, Contact Centers, Project Delivery, Programme Delivery, Account Management, Team Management, Business Requirements, Strategy, Product Management, PRINCE2, Outsourcing, Performance Management, Requirements Analysis, Call Centers, Customer Experience, Management, Negotiation, Project Planning, Team Leadership, CRM, Financial Services, E-commerce, User Acceptance Testing, Sustainability, Business Process, Stakeholder Management, Requirements Gathering, Contract Negotiation, Telecommunications, B2B, Project Management, Mobile Devices, New Business Development, Business Transformation, Strategic Partnerships, Business Analysis, Vendor Management