Hereford, United Kingdom
Service Desk Analyst at Hoople
Information Technology and Services
Education
Herefordshire College of Technology 2008 — 2010
BTEC National Diploma Level 3, Information Technology, Double Merit
Aylestone High Scool, Hereford 2000 — 2005
GCSE, GCSE’s in Mathematics, Science, English, Geography and Graphical Design (CAD).
Experience
EQUINOX COMPUTER MAINTENANCE LIMITED September 2014 - September 2015
Avantis Systems Ltd February 2014 - September 2014
Kingspan Insulation UK May 2012 - December 2013
Maplin Electronics November 2011 - May 2012
The Sony Centre March 2011 - November 2011
Comet August 2008 - March 2011
Comet December 2005 - August 2008
Skills
Android, Blackberry OS, SharePoint, Service Desk, Helping Clients, SAP BW, LAN-WAN, VB.NET, TCP/IP protocols, Citrix, Microsoft Office, Group Policy, SAP, Xen, DNS, Asset Management, Remote Desktop, Telephone Skills, Asset Allocation, Linux Server, Passion for Helping..., IT Asset Management, Procurement, Android SDK, SAP ERP, Backup Exec, FTP, ITIL, Proxy, Stock Management, HTML, Operating Systems, CompTIA A+ Certification, Blackberry Enterprise..., Windows Server, Helping Others Succeed, VPN, IT Service Management, Linux Desktop, Help Desk Support, Active Directory, iOS, Cognos, CSS3, WAN, Customer Service, CSS, Communication, XenClient, Cisco Technologies