Bracknell South, Berkshire, United Kingdom
IT ServiceDesk Analyst at Waitrose
Retail
Education
Thornden
Experience
Waitrose January 2013 - Present
John Lewis, Partnership Services Division January 2011 - January 2013
Seeking a new career opportunity December 2010 - January 2011
Yell January 2005 - December 2010
Skills
Remote Desktop, System Administration, Windows Server, PRINCE2, Blackberry, Blackberry Enterprise..., Sla, Internet Troubleshooting, Problem Management, Active Directory, Stakeholder Management, System Deployment, Mac OS X, SharePoint, Servers, ITIL Certified, Information Technology, VMware ESX, Incident Management, iPhone, Windows, Disaster Recovery, DNS, Lotus Notes, ITIL, Change Management, Help Desk Support, Cisco Technologies, IT Operations, vSphere, Networking, BMC Remedy, XP, Windows Vista, Windows 7, Team Leadership, Service Management, Infrastructure, Customer Service, IT Service Management, IT Management, Technical Support, Data Migration, OS X, Project Delivery, Fault Finding, Integration, Service Delivery, Service Desk, IT Strategy