Portsmouth, United Kingdom
Telecoms Support at Serco Global Services Private Sector
Outsourcing/Offshoring
Experience
Serco Global Services February 2009 - Present
The Listening Company August 2005 - February 2009
The Listening Company November 2003 - August 2005
The Listening Company January 2002 - June 2003
The Listening Company August 2001 - January 2002
Skills
Account Management, Resource Management, Operations Management, Transition Management, Customer Retention, Certified Workforce..., Customer Experience, Call Centers, Offshoring, BPO, Dialers, Contact Center..., Sla, Alcatel, Customer Satisfaction, Call Center Development, NICE Call Recording, Telemarketing, Outsourcing, Telecommunications, Team Leadership, CRM, Workforce Management, Project Delivery, Inbound Marketing, Team Management, Analysis, Call Logging, Call Center, Outbound Marketing, VoIP, Workforce Planning, Stakeholder Management, Telephony, ACD, Service Delivery, Intelligent Call Routing, Performance Management, Training, Genesys, CCA, IVR, Dialer Management, ACD Management, Management, Recruiting, Predictive Dialers, Call Routing, Contact Centers, CCS