Newcastle upon Tyne, United Kingdom
Sales, Customer Services, Collections, Lead Generation and Marketing management within contact centres
Insurance
Education
Newcastle College 1997 — 1999
HND Music Production, Music Production and Technology, Passed with Merit
Teeside Tertiary College 1995 — 1997
BTEC National Diploma, Design in Audio Visual, Passes with Merit
Teesside Tertiary College 1995 — 1997
GNVQ, Music Technology, Passed with Merit
Teesside Tertiary College 1995 — 1997
GNVQ, Music Production, Passed with Merit
Conyers Secondary School 1989 — 1994
10 GCSE
Zodiac Training
NVQ Level 5, Customer Service Support/Call Center/Teleservice Operation, NVQ Level 5
Zodiac Training
Occupational Safety and Health Technology/Technician, NVQ Level 3
Zodiac Training
Team Management, NVQ Level 3
Experience
Sitel May 2015 - Present
Sitel October 2014 - May 2015
Tivium Energy Solutions Ltd. July 2014 - August 2014
Swiftpage International Ltd. October 2013 - April 2014
iGO4 May 2013 - October 2013
Banco Santander (Geoban) September 2005 - February 2013
Orange August 2003 - September 2005
Convergys September 2002 - August 2003
Skills
Coaching, Call Centers, Negotiation, English, Team Building, Sales Growth, Microsoft Office, Management, Time Management, Windows, Employee Training, Customer Retention, Customer Service, Project Management, Insurance, Outlook, Change Management, Leadership Development, Team Management, Leadership, Public Speaking, Microsoft Excel, Photoshop, Contact Centers, Project Planning, Editing, PowerPoint, Microsoft Word, Recruiting, Access, Analysis, Strategic Planning, Data Analysis, Research, Budgets, Account Management, Business Analysis, Retail, Teamwork, Risk Management, Banking, Process Improvement, Sales, Training Delivery, Customer Satisfaction, Training, Customer Experience, Team Leadership, Teaching, Performance Management