Sheffield, South Yorkshire, United Kingdom
Interim Quality and Governance Manager, Yorkshire Building Society, Lending Shared Services
Financial Services
Education
Newcastle College 2000 — 2002
Diplomas x 2, Business Excellence and Coaching
Mirfield High School
Experience
Concensio Ltd January 2007 - Present
Click-TC Ltd January 2000 - January 2007
Prudential Assurance July 1998 - July 2000
Pearl Assurance July 1997 - June 1998
Nat West July 1994 - July 1997
Nat West 1992 - 1994
Nat West 1985 - 1992
Skills
People Management, Business Strategy, Team Building, Customer Service, Coaching, NLP, Staff Development, Leadership Development, Call Center, Training, Change Management, Soft Skills, Instructional Design, Sales, Customer Experience, Management Consulting, RMP Completion, Strategy Development, Project Planning, E-learning, Sales Management, Management, Performance Management, Culture Change, Learning Journey Design, Customer Relations, Business Planning, Strategic Planning, Executive Coaching, Talent Management, Project Management, Time Management, Personal Development, Negotiation, Performance Improvement, Consultancy, Sales Skills Training, Stakeholder Management, Training Delivery, Training Skills, Modular Design, Blended Learning, Business Transformation, New Business Development, Organizational Change, Sales Process, Mentoring, Management Development, Team Leadership, Team Management