Swadlincote, Derbyshire, United Kingdom
Training Design Manager Retail at EE
Telecommunications
Education
Ridgeway School, Plymouth, Devon 1991 — 1996
Experience
EE March 2014 - Present
EE December 2012 - March 2014
Everything Everywhere Ltd February 2011 - December 2012
Orange PCS LTD February 2009 - February 2011
Orange April 2008 - February 2009
Orange Personal Communications Services Limited November 2007 - March 2008
Orange June 2006 - November 2007
Orange September 2003 - June 2006
Orange September 2000 - September 2003
Chaplins Superstore July 1999 - September 2000
Skills
Sla, Customer Experience, Six Sigma, Project Delivery, Culture Change, Performance Management, Customer Retention, Training Needs Analysis, Coaching, Customer Satisfaction, Content Design, Business Process..., Sales, Listening to customers, Training, Call Centers, Employee Training, training des, Business Transformation, Outsourcing, Business Process, Workforce Management, Change Management, Sales Management, Team Leadership, Employee Engagement, Stakeholder Engagement, Telecommunications, Business Coaching, Positivity, Stakeholder Management, Call Center, Strategy, Service Delivery, Workshop Facilitation, Negotiation, Performance Improvement, Training Delivery, Mobile Devices, Management, Program Management, Training Programme..., Business Case, Team Management, Contact Centers, Leadership, Retail, Mobile Communications, Customer Service, Process Improvement