Palermo Area, Italy
Technical Support Business Operations at Atlanet S.p.A. (BT ITALIA)
Telecommunications
Education
Istituto Tecnico Luigi Eunaudi 1991 — 1996
Tecnico della Gestione Aziendale, Programmi di diploma di scuola media superiore
Experience
Atlanet S.p.A. January 2015 - Present
Accenture Outsourcing s.r.l. July 2006 - December 2014
Accenture Outsourcing s.r.l. September 2013 - July 2014
Adecco Italia April 2004 - July 2006
Agenzia Wind January 2003 - March 2004
Skills
SharePoint, Integration, IT Operations, Telephone Reception, Back office, Infrastructure, Operazioni offshore, Sla, Integrazione, System Deployment, Microsoft Office 2007, Service Delivery, Service Desk, Information Technology, Customer Experience, Dispositivi mobili, Service Management, VoIP, Team leadership, Microsoft Office, Router, Incident Management, BMC Remedy, Workforce Management, Consulting, Front office, Gestione IT, IT Service Management, Outsourcing, Data Migration, Hostesses, bilingual Italian-French, Technical Support, Gestione servizi IT, Telecomunicazioni, Assistenza tecnica, ITIL, IT Management