Naples Area, Italy
Inside Account Manager at TW Metals
Airlines/Aviation
Education
Customer Service Training Course 2010 — 2010
Certificate, Customer Service Training Course
Influencing skills Training Course 2010 — 2010
Certificate, Influencing skills Training Course
NLP on the telephone Training Course 2010 — 2010
Certificate, NLP on the telephone Training Course
HTML Training Course 2009 — 2009
Certificate, HTML Training Course
Assertiveness at work 2008 — 2008
Certificate, Assertiveness at work
Export Documentation Course 2008 — 2008
Certificate, Export Documentation Course
Power Point Training Course 2008 — 2008
Certificate, Power Point Training Course
Presentation Skills Training Course 2008 — 2008
Certificate, Presentation Skills Training Course
Excel 2007 Intermediate Course 2007 — 2007
Certificate, Excel 2007 Intermediate Course
INCO terms certificate 2007 — 2007
Certificate, INCO terms certificate
Experience
TW Metals June 2013 - Present
Polycom May 2012 - June 2013
Polycom May 2011 - May 2012
Polycom April 2008 - May 2011
Duco International September 2006 - April 2008
British Airways January 2001 - June 2006
Aer.ma.s - Naples October 1997 - November 1999
Skills
Sales Support, Program Management, English, Team Building, Problem Solving, PowerPoint, Account Management, Solution Selling, Leadership, Coaching, International Trade, Change Management, Public Relations, Training, Excel, International Relations, Salesforce.com, Translation, Italian, Multilingual, Team Coordination, Social Media, Team Management, French, Quoting, Marketing Communications, Teamwork, Time Management, Italian), Pre-sales, Spanish, Telecommunications, Customer Focus, Sales Management, International Business, Microsoft Office, Sales, Customer Relations, Project Planning, Order Entry, New Business Development, Sales Operations, Planning, Negotiation, Word