Italy
SITE MANAGER CALL CENTER presso Outsourcing
Outsourcing/Offshoring
Experience
Societa Outsourcing January 2015 - Present
Società Outsourcing September 2013 - June 2014
Società Outsourcing May 2012 - July 2013
Isfad Italia March 2004 - February 2012
AlmavivA S.p.A. March 2001 - January 2004
Skills
HR Reports, Training, Job Rotation, Call Center Development, Microsoft Excel, CRM, Performance Management, Teamwork, Audio Typing, Management, Outsourcing, Contact Centers, Marketing brief, Sales Management, Customer Satisfaction, Inbound Marketing, Reporting & Analysis, Team Building, Project management, Start-ups, Marketing Strategy, Shorthand, Gestione team, Team Leadership, Negotiation, Call Centers, Coaching, Typing, Marketing Communications, Recruiting, Call Center..., Call center start-up, Telemarketing, IT Service Management, Connect Centers, Start-up, Sales, Project Management, Business Analysis, Telecomunicazioni, Telecommunications, Team Management, Microsoft Office, Change Management, Outbound Training, Training Co-ordination, Marketing, Predictive Dialers, Customer Experience, Creative Briefs