Cagliari, Sardegna, Italy
Team Leader/Supervisor, Customer Support Specialist, Account Manager, Trainer.
Information Technology and Services
Education
FETAC - Dublin 2013 — 2013
Certificate, FETAC - Level 6 Consultative Selling 6N2054, Level 6
ITM - International Training Massage School - Chiang Mai /Thailand 2012 — 2013
Certified Advanced Practitioner and Teacher, Thai Medicine and Massage, Teacher
Elmas Cagliari Airport, Sogaerdyn Spa, ApiSarda and University of Cagliari 2001 — 2003
Land Hostess Qualification - Passengers and Luggage check-in and boarding certificate, International Travel Certificate Galileo/Sigma Passengers., Land Hostess /Qualification - Passengers and Luggage check-in and boarding Agent
Liceo delle Scienze Umane e Liceo Linguistico “F. De Sanctis” 1994 — 1999
Diploma, Language and comunication
Experience
TelePerformance Portugal - Project: EF EducationFirst "Englishtown" December 2014 - September 2015
GERI HDP S.r.l. - Project: Edison Energia (luce & gas) June 2014 - September 2014
Google November 2013 - April 2014
Davide&Golia June 2013 - September 2013
CLBS March 2013 - June 2013
H3G March 2009 - July 2011
X4mance By BioTecknology January 2009 - March 2009
Allianz Worldwide Care Limited June 2008 - December 2008
eBay Europe Services Ltd March 2006 - June 2008
Social Medical Company & S.M.Bambina Private Clinic September 2005 - February 2006
Skills
Mentoring, Customer Acquisition, Customer Relations, Problem Solving, Customer Support, Tourism Marketing, Organization Skills, Mobile Applications, Access, Experienced Trainer, Key Skills and..., Sabre, Key Account Management, Outbound Marketing, Salesforce.com, Marketing Communications, Databases, TeamPlay, Photography, Tourism, Foreign Languages, PowerPoint, SAP ERP, Sales Operations, Inbound Lead Generation, Mac, Leadership, Microsoft Excel, PnL, Team Leadership, Mobile Devices, Coaching, CRM, Sales, Pre-sales, eBay, Marketing Strategy, Teamwork, Account Management, Travel & Tourism, Customer Service, SAP, Inbound Marketing, Management, Galileo, Customer Satisfaction, Time Management, Strategic Communications, Google Adwords