Parma Area, Italy
Business System Analyst at GSK
Information Technology and Services
Education
Technical Institute for Geometri Camillo Rondani 1996 — 2001
High School Diploma, Building Surveyor
Experience
GSK (Lavoro Doc) April 2015 - Present
EFSA (Esiet SpA) November 2010 - March 2015
Ascom Parma February 2009 - November 2010
Microsoft Europe (Accenture) January 2008 - January 2009
Microsoft Europe (Accenture) January 2007 - January 2008
PROCOMAC SPA September 2006 - December 2006
Xerox Europe Ltd January 2005 - February 2006
Dunnes Stores Head Office September 2004 - December 2004
Barclaycard International May 2004 - August 2004
Skills
PRINCE2, Internet, Customer Service, Project Management, Audio Conferencing, Database, English, French, Computer Hardware, XML, Italian, Data Mining, Technical Support, BMC Remedy Ticketing..., Troubleshooting, Business Analysis, TCP/IP, Windows XP Pro, Reports, GMP, Performance Metrics, Databases, Microsoft Excel, Lync, Problem Solving, Cisco Call Manager, HTML, GxP, SAP ERP, Help Desk Support, Team Leadership, Networking, Data Analysis, BMC Remedy, Customer Satisfaction, Teamwork, Windows, ITIL, SAP, Data Cleaning, Windows 7, Microsoft Office