Pavia Area, Italy
ITIL® EXPERT, ISO20000, PRINCE2®, AGILE® Service/Project Manager & AXELOS/APMG/PEOPLECERT Accredited Trainer, consultant
Management Consulting
Education
APMG-International, Sword House, Totteridge Road, High Wycombe, Buckinghamshire, UK, HP13 6DG 2012 — 2012
ITIL® 2011 MALC (Managing Across the Lifecycle) training, ITIL, Advanced
The APM Group Limited - Sword House, Totteridge Road, High Wycombe, Buckinghamshire, HP13 6DG - UK 2012 — 2012
Prince2 Foundation training, Project Management, Foundation
The APM Group Limited - Sword House, Totteridge Road, High Wycombe, Buckinghamshire, HP13 6DG - UK 2012 — 2012
Prince2 Practitioner training, Advanced
EXIN - Examination Institute for Information Science 2011 — 2011
ITIL V3 Service Operation training, IT Service Management, Intermediate
EXIN - Examination Institute for Information Science 2011 — 2011
ITIL V3 CSI (Continual Service Improvement) training, IT Service Management, Intermediate
EXIN - Examination Institute for Information Science 2011 — 2011
ITIL V3 Service Transition training, IT Service Management, Intermediate
EXIN - Examination Institute for Information Science 2011 — 2011
IT Service Management Foundation according to ISO/IEC 20000 training, IT Service Management and IT Governance, Foundation
Commission National du DELF/DALF 2010 — 2010
DELF B2 - Diplôme d'études en langue française, French language, Advanced
EXIN - Examination Institute for Information Science 2010 — 2010
ITIL V3 Service Design training, IT Service Management, Intermediate
EXIN - Examination Institute for Information Science 2010 — 2010
ITIL V3 Service Strategy training, IT Service Management, Intermediate
Experience
QRP Management Methods International (QRP MMI) September 2011 - Present
BITIL.com September 2011 - Present
Azienda Individuale (libero professionista / private business) June 2010 - Present
European Commission Embassies June 2007 - May 2010
University of Pavia June 2003 - May 2007
University of Pavia December 2002 - May 2007
Comune di Pavia December 2000 - December 2001
Skills
Consulting, Social Media Marketing, SQL, French, Project Management, PRINCE2, Management, Microsoft Office, Windows, IT Management, English, Agile Project Management, Social Media, Business Intelligence, Agile Methodologies, Active Directory, Telecommunications, Teaching, Databases, Public Speaking, ITIL Process..., ITIL Service Transition, ISO 20000, Training, Business Analysis, Translation, Service Management, Troubleshooting, ITIL Service Strategy, Training Delivery, Photoshop, Russian, Interdisciplinary..., ITIL Service Operation, ITIL Certified, Project Planning, European Union, ITIL Implementation, Communication Skills, ITIL, IT Service Management, Presentation Skills, Process Management, Public Relations