Milan Area, Italy
Teamleiter Webhosting Italien 1&1 bei Perry & Knorr
Information Technology and Services
Education
Microsoft 1997 — 1999
Microsoft Certified Professional, MCP
Gymnasium - Mailand - Italien 1980 — 1985
Abitur, Management, Tourismus und Reisedienste
Experience
Perry & Knorr March 2012 - March 2014
astramedia - effective internet marketing January 2010 - September 2011
Bank of Scotland (part of Lloyds Banking Group) January 2008 - December 2009
Getronics Help You Desk GmbH 2005 - 2007
Skills
Customer care, Customer Satisfaction, Complaint Management, Business Process, Quality Management, Centro assistenza, Team Management, Risk Management, Operations Management, Team Leadership, Customer Service, Process Improvement, SLA, Project Management, Team Building, Assistenza clienti, Problem solving, Internet, Change management, Management, Training, Leadership, Gestione reclami, Program Management, Business Analysis, Project Delivery, Servizio clienti, Call Centers, Quality Assurance, Process Optimization