Milano, Lombardia, Italy
Operations Manager at SITEL Italy S.p.A.
Outsourcing/Offshoring
Education
Istituto Tecnico Industriale Statale G. Giorgi 1980 — 1985
Diploma, Industrial Electronics
Chiarini e Associati 2011 — 2012
Six Sigma Green Belt, Six Sigma
Experience
Sitel August 2003 - Present
Online Computer Solutions, Inc 2000 - 2002
ADC Italia 1999 - 2000
Synstar 1995 - 1999
Granada Computer Services S.p.A. June 1991 - September 1994
DunsNet Inc, a division of Dun & Bradstreet October 1990 - June 1991
IBIMAINT 1986 - 1990
Skills
Operations Management, Business Analysis, Performance Management, Sales Operations, Analysis, Call Centers, Process Improvement, Vendor Management, BPO, Certified Six Sigma..., Quality Assurance, Project management, Customer Experience, Change Management, Team Management, Change management, CRM, VoIP, Account Management, Offshoring, Team leadership, Contact Centers, TCP/IP, Business Process..., Telecommunications, Outsourcing, Team Leadership, Management, Project Management, Service Delivery, Customer Satisfaction, Workforce Management, Leadership, Customer Service, Mobile Devices, Sla, Training, B2B