Italy
Service Delivery Manager at Bricocenter Italia
Information Technology and Services
Education
Language School 1996 — 1997
High School Diploma, Language
Europese School of Mol 1993 — 1996
Experience
Bricocenter Italia November 2012 - Present
Bricocenter Italia May 2010 - Present
KCI Medical June 2007 - May 2010
Auselda Aed Group July 2002 - June 2007
Skills
Project Delivery, PL/SQL, Project Planning, Supply Chain, Change Management, Distribution, Reporting & Analysis, Business Process, Service Desk, Business Impact Analysis, End User Support, MS Project, Logistics, Business Intelligence, Visio, Oracle, End User Training, Data Warehousing, Project Coordination, Microsoft Project, Analysis, System Testing, Project Management, Retail, Programming, Service Delivery, IT Management, Performance Analysis, Project Execution, System Architecture, Contract Negotiation, Process Improvement, IT Service Management, Systems Analysis, Databases, ITIL, ERP, Oracle E-Business Suite, Incident Management, Business Analysis, PRINCE2, Contract Management, Management, Technical Support, User Acceptance Testing, Six Sigma, Oracle Applications