Milan Area, Italy
Professionista nel settore Outsourcing/Offshoring
Outsourcing/Offshoring
Education
I.T.I.S. CARTESIO 2000 — 2005
diploma, elettonica e telecomunicazioni
Experience
Accenture January 2013 - Present
Omnia Network 2006 - 2011
Eldo Italia Spa December 2005 - April 2006
Skills
Active Directory, Gestione team, Customer Satisfaction, Contact Centers, Telecommunications, Call Centers, Operations Management, CRM, Change management, Customer Experience, Customer Service, BPO, Change Management, Assistenza clienti, Call Center Development, Troubleshooting, Telemarketing, Telecomunicazioni, Outsourcing, Team leadership, Team Management, Windows Server, Team Leadership, Management, Windows