Genoa Area, Italy
Customer Services & Revenue Director (Director of Operations) at Princess Cruises Inc
Hospitality
Education
Cornell University 2006 — 2006
PROFESSIONAL DEVELOPMENT, Managing People: Essentials Skills
Hotel Academy, Saltsburg, Austria 1998 — 1998
PROFESSIONAL DEVELOPMENT, Food & Beverage Management Course
Nova Hospitality Management University, Miami, Florida 1998 — 1998
United States Public Health, Management Course, PROFESSIONAL DEVELOPMENT
IPSSCT Gaetano Pessina 1982 — 1987
High School, Tourism Accounting, 51/60
Experience
Princess Cruises Inc August 2011 - Present
Princess Cruises Inc August 2006 - August 2011
Princess Cruises Inc July 2003 - July 2006
Festival Cruises June 2002 - May 2003
Skills
Restaurants, Hotel, Office Administration, Banquets, Revenue Growth..., Training Delivery, Tourism, Public Relations, Training & Development, Pre-opening, Resorts, Logistics Management, Hospitality Management, Service Recovery, Hospitality Industry, Internal Controls, Customer Service, Cruises, Crisis Management, Front Office, Hotel Management, Revenue Analysis, Auditing, Problem Solving, Rooms Division, Hotels, Hospitality, People Management, Revenue & Profit Growth, Emergency Management, Operations Management, Customs Regulations, Customer Satisfaction, Revenue Enhancement, Housekeeping, Customer Insight, Sales Management, ISM, Customer Engagement, Food & Beverage, Long-term Customer...