L'Aquila Area, Italy
Operation Director Italy and off shore
Outsourcing/Offshoring
Experience
Transcom September 2010 - Present
Transcom December 2008 - Present
Transcom June 2010 - June 2011
Transcom November 2005 - December 2008
Transcom December 2007 - June 2008
Skills
Telecommunications, Budgets, Management, Customer Retention, Outsourcing, Call Center Development, IVR, Vendor Management, Call Centers, Team Management, Customer Satisfaction, Business Process..., Team Leadership, Contract Negotiation, Quality Assurance, Offshoring, Outsourcing Management, Contact Centers, Negotiation, Telemarketing, CRM, Inbound Marketing, Performance Management, Contact center, Customer experience, Customer Experience, Avaya, Training, Team leadership, BPO, Service Desk, Operations Management, Workforce Management, Call center, Service Delivery