Italy
Outsourcing/Offshoring
Experience
Transcom February 2015 - Present
Transcom May 2014 - Present
Transcom July 2013 - Present
Skills
Inbound Marketing, Team Leadership, Contract Negotiation, Business Transformation, Team Management, Offshoring, Vendor Management, Business Strategy, Process Improvement, BPO, Customer Retention, Workforce Management, P&L Management, Customer Satisfaction, New Business Development, Team leadership, Outsourcing, Call Center, Call Centers, People Management, Management, Service Delivery, Business Process..., Telecommunications, Business Development, Human Resources, CRM, Coaching, Negotiation, Customer Experience, Analysis, Customer Service, Contact Centers, Account Management, Call center, Performance Management, Leadership, Customer experience, Change Management, Strategic Planning, Project Management, Key Account Management, PnL, Operations Management, Business Analysis, Call Center Development