Berlin Area, Germany
Account Director
Outsourcing/Offshoring
Experience
Competence Call Center GmbH March 2014 - Present
arvato services May 2010 - February 2014
arvato services s.r.l. July 2012 - July 2013
arvato digital services Canada, Inc. April 2009 - May 2010
arvato digital services Canada, Inc. June 2008 - March 2009
arvato digital services Canada, Inc. August 2007 - May 2008
Arvato Services November 2004 - July 2007
Skills
Contact Centers, Call Center Development, Site Management, Performance Management, IVR, Avaya, Team Management, Process Improvement, Service Delivery, Cross-functional Team..., COPC, Team Building, ACD, Customer Retention, BPO, Operations Management, Call Centers, CRM, Account Management, Telemarketing, Contract Negotiation, Management, Budgets, Operational Excellence, Sales, Project Management, Program Management, Customer Satisfaction, Customer Service, Mediation, Strategy, Offshoring, Workforce Management, Key Account Management, Business Transformation, Customer Experience, Leadership, Employee Management, Change Management, Telecommunications, Sla, Contact Center..., Business Process..., Business Analysis, Process Management, Call Center, Coaching, Team Leadership, Vendor Management, Outsourcing