Berlin Area, Germany
Internet
Experience
eBay International AG April 2013 - Present
Transcom WW January 2009 - April 2013
Transcom June 2006 - December 2008
Agilent Technologies November 2005 - June 2006
Agilent Technologies January 2003 - November 2005
Agilent Technologies June 2002 - December 2002
Skills
Stakeholder Management, IT Operations, Offshoring, Business Process..., Project Management, Contact Centers, Call Center, PMO, Call Centers, ITIL, Vendor Management, Key Performance..., Business Intelligence, Customer Experience, Sla, Inbound Marketing, IT Strategy, Business Analysis, IT Management, Management, Strategy, Project Delivery, CRM, Program Management, Operational Excellence, Process Management, Call Center Development, Workforce Management, Business Process, IVR, Shared Service Center, Team Management, Telecommunications, Change Management, Process Improvement, Performance Management, Operations Management, BPO, Project Portfolio..., Pre-sales, Incident Management, Service Delivery, Team Leadership, Leadership, Shared Services, Outsourcing, Customer Satisfaction, Service Management, IT Service Management, Project Planning