Berlin, Berlin, Germany
Shared Operations Support Engineer at Wayfair
Information Technology and Services
Education
Goethe Institut 2013 — 2014
Deutsch Zertifikat A2, German Language - Lingua tedesca, 89/100
British Council 2013 — 2013
IELTS Certificate, English language - Lingua inglese, 6.5 / 8.0
Goethe Institut 2012 — 2013
Deutsch Zertifikat A1, Lingua tedesca, 90/100
PCS Net Campania Srl 2010 — 2010
Corso Microsoft Windows 7 e Windows Server 2008, Attività sistemistiche.
Formatemp 2009 — 2009
Esperto Sistemista installatore / Programmatore tecnologie Web, Informatica
Formatemp 2008 — 2008
Qualifica Professionale Addetto Call Centre Inbound Fastweb, Telecomunicazioni
Formatemp 2008 — 2008
Qualifica Professionale Operatore Call Centre con competenze relazionali, Basi della comunicazione interpersonale; Customer satisfaction; trascrizione dei messaggi, come mett
Formatemp 2008 — 2008
Qualifica professionale Operatore Assistenza Clienti Vodafone 892000, Applicativi Vodafone 892000; Knowledge management System; Tecniche telefoniche in ottica Customer Sa
Hoshizaki / Elmeco 2005 — 2005
Operatore su macchine per refrigerazione e cubettatrici Hoshizaki, Refrigerazione, fisica, elettrotecnica
British Institutes – www.britishinstitutes.it 2001 — 2001
English Diploma – Third Level Intermediate – European threshold of knowledge –, Inglese
Experience
Wayfair February 2015 - Present
YOUR SL October 2014 - January 2015
MSC Crociere March 2009 - October 2014
Vodafone IT November 2008 - December 2008
AlmavivA S.p.A. August 2008 - August 2008
Kirby - ItalKlean February 2006 - February 2008
Elmeco Srl October 2002 - January 2006
Trenitalia July 2002 - September 2002
Tecnocasa October 2001 - December 2001
Marina Militare September 2000 - August 2001
Skills
Power, Windows 7, HTML, Computer Hardware, Customer Retention, DNS management, Microsoft Office, Google Chrome, Online Research, Online Communications, Remote Desktop, Firefox, Customer Satisfaction, IELTS, Customer Service, Customer Support, Long Distance Running, JIRA, Network Security, Italian, Technical Support, Online Publishing, Inbound Marketing, Technical Documentation, Atlassian JIRA, Word, Lotus Notes, Office 2010, Technical Translation, Customer Oriented, IP, German, Sales, Salesforce.com, Social Networking, Internet Explorer, Databases, Firewalls, Windows Server, Network Administration, Running, Filezilla, Excel, Computer Network..., Acronis, Technical Presentations, Adobe Acrobat, Outlook Express, Fluent English, DHCP