Berlin Area, Germany
TISO/Work@home Solution Manager at Sykes
Outsourcing/Offshoring
Education
Sykes Internal Training 2014 — 2014
Course, Insight Discovery
Sykes Internal Training 2013 — 2013
Course, Creative Thinking
Sykes Internal Training 2012 — 2012
Course, Monitoring Training
Sykes Internal Training 2012 — 2012
Course, Feedback Training
Sykes Internal Training 2011 — 2011
Course, Train The Traininer Training
Eurosport External Workshop 2009 — 2009
Workshop, Mixing & Mastering
Eurosport External Workshop 2009 — 2009
Workshop, High Definition Video
SVH 2005 — 2005
Course, Sociale Hygiëne
H.K.U. 2001 — 2002
Basic Course, Sound Design & Music Technology
Grafisch Lyceum Utrecht 1997 — 2001
Bachelor's degree, Multimedia Design
Experience
Sykes September 2014 - Present
Sykes December 2011 - August 2014
Sykes November 2011 - December 2011
PayPal October 2011 - October 2011
Sykes October 2010 - July 2011
Sykes July 2010 - October 2010
Eurosport October 2008 - December 2009
Eyelipse November 2002 - September 2008
Alldata August 1999 - July 2000
Skills
Sound Mixing, Illustrator, Pro Tools, Motivation, Sony Camcorders, Final Cut Pro, Quality Assurance, Media Production, Data Analysis, Arranging, Sound, Production Managment, Ideas Development, Customer Experience, Call Center Development, Sound Editing, Workforce Management, Microsoft Office, Mac OS, Technical Support, Computer Music, Mastering, QuarkXPress, Composition, Video Editing, Graphic Design, Sound Design, Concept Development, Cubase, Photoshop, Desktop Publishing, Music Production, 3D Studio Max, Event Planning, Forecasting, Windows, Premiere, DJ, Training, Ableton Live, Event Management, 3D Modeling, Recording, Leadership, Contact Center..., Logic Pro, System Monitoring, Contact Centers